JILIGAMES ACE Privacy Policy and Data Protection

At JILIGAMES ACE, your privacy and data security are our top priorities. We are committed to protecting the personal information you entrust to us and ensuring that your data is handled transparently, securely, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable laws.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights as a data subject. By using our platform, you consent to the practices described in this policy.

What Data We Collect

JILIGAMES ACE collects various types of personal information to provide you with a safe, secure, and personalized gaming experience. The data we collect includes:

• Personal Identification: Full name, date of birth, mobile number, email address, and government-issued ID details (for KYC verification).
• Financial Information: Transaction history including deposits, withdrawals, bonuses claimed, and account balances.
• Device and Technical Information: IP address, browser type, device model, operating system, and mobile network information.
• Gaming Activity: Game play history, betting patterns, login frequency, and session duration.
• Communication Records: Chat logs, customer support inquiries, and any other correspondence with our team.
• Cookies and Tracking: We use cookies to improve your experience, remember preferences, and analyze site traffic.

How We Use Your Data

Your personal information is used for the following legitimate purposes:

• Account Management: To create, maintain, and administer your player account.
• KYC Verification: To verify your identity and age as required by PAGCOR regulations and to prevent fraud and underage gambling.
• Transaction Processing: To process deposits, withdrawals, and bonus claims securely and efficiently.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
• Responsible Gaming: To monitor gameplay patterns, enforce self-exclusion requests, and promote responsible gambling practices.
• Marketing Communications: To send you promotional offers, bonuses, and updates (you can opt out at any time).
• Legal Compliance: To comply with PAGCOR reporting requirements, anti-money laundering (AML) obligations, and other regulatory mandates.
• Platform Improvement: To analyze user behavior and improve our website, games, and services.

Data Security Measures

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols (256-bit encryption).
• Access Control: Access to personal data is strictly limited to authorized personnel who require it for their job functions.
• Firewall Protection: Advanced firewall systems protect our servers from external threats and attacks.
• Secure Storage: Personal data is stored on secure servers with multiple layers of protection, including encryption at rest.
• Regular Security Audits: We conduct regular security assessments and penetration tests to identify and address vulnerabilities.
• Data Minimization: We only collect and retain data that is necessary for the purposes outlined in this policy.

Third-Party Data Sharing Policy

JILIGAMES ACE respects your privacy and does not sell, rent, or trade your personal data to third parties. However, we may share your data with trusted partners under the following circumstances:

• Payment Processors: To facilitate deposits and withdrawals via GCash, Maya, and bank transfers. These providers are bound by strict confidentiality agreements.
• Verification Services: For KYC verification and identity checks, we may share data with licensed verification providers.
• Regulatory Authorities: As required by law, we may disclose data to PAGCOR or other government agencies for compliance and audit purposes.
• Service Providers: We may engage third-party vendors for customer support, hosting, analytics, and marketing — all under strict data protection contracts.
• Legal Obligations: We may disclose data when required by a court order, subpoena, or other legal process.

All third-party partners are contractually obligated to handle your data in accordance with the Philippine Data Privacy Act and applicable international standards.

Cookies Policy

JILIGAMES ACE uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your login session and preferences.
• Understand how you interact with our site (e.g., pages visited, time spent).
• Deliver personalized content and targeted advertisements.
• Analyze site traffic and performance.

You can control cookie settings in your browser. However, disabling cookies may limit some features of our platform. By continuing to use JILIGAMES ACE, you consent to our use of cookies as described in this policy.

Your Rights Under the Philippine Data Privacy Act

As a data subject under Philippine law, you have the following rights regarding your personal data:

• Right to Access: You may request access to your personal data held by JILIGAMES ACE and receive a copy of that data.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data under certain circumstances (see below).
• Right to Object: You may object to the processing of your data for marketing purposes or other legitimate uses.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used format for transfer to another service provider.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time, subject to legal obligations.
• Right to File a Complaint: You may lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

How to Request Data Deletion or Account Closure

If you wish to have your personal data deleted or your account closed, you may submit a request through our support channels. Please follow these steps:

1. Contact our support team via the Contact page with your request.
2. Provide your registered mobile number and full name for verification purposes.
3. Specify whether you are requesting data erasure, account closure, or both.
4. We will process your request within 30 days of receipt, subject to legal obligations (see below).
5. You will receive a confirmation email or SMS once your request has been processed.

Important: We are legally required to retain certain records, including financial transaction data, for a minimum period as mandated by PAGCOR for audit and anti-money laundering purposes. These records will be retained even after your account is closed, but will be used only for compliance purposes.

Policy Updates

JILIGAMES ACE reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version will always be available on this page, with the "Updated" date indicated at the top.

We encourage you to review this policy periodically. Continued use of our platform after any modifications constitutes your acceptance of the updated policy.

Data Retention Period

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:

• Active Accounts: Data is retained while your account is active and for 5 years after account closure for legal and regulatory purposes.
• Financial Records: Transaction data is retained for at least 5 years under PAGCOR regulations.
• KYC Documents: Verification documents are retained for 5 years after account closure.
• Marketing Data: Retained until you opt out or request deletion.

Contact Us for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Email: privacy@jiligames-ace.com
• Contact Form: Please visit our Contact page.
• Mail Address: [Insert Physical Address]

We are committed to addressing your concerns promptly and transparently. For formal complaints, you may also contact the National Privacy Commission (NPC) at https://privacy.gov.ph/.

Frequently Asked Questions

What data does JILIGAMES ACE collect?

JILIGAMES ACE collects personal information including your full name, mobile number, email address, date of birth, financial transaction details (deposit and withdrawal records), IP address, device information, and gaming activity logs. This data is collected to provide our services and ensure legal compliance.

Is my data shared with third parties?

JILIGAMES ACE does not sell or rent your personal data to third parties. We may share data with trusted service providers who assist in operating our platform (payment processors, verification services) under strict confidentiality agreements. Data is only shared when necessary for account verification, payment processing, or regulatory compliance.

How do I delete my account and data?

You can request account deletion and data erasure by contacting our support team via the Contact page. We will process your request within 30 days, subject to any legal obligations to retain certain data (e.g., transaction records required by PAGCOR for audit purposes).